Frequently Asked Questions

How can we help?


Account Questions
Can I cancel my membership at any time?

Certainly, we help our members by providing continuous support to get cashback and utilise our free service, nevertheless, if you wish to terminate your membership, you can do so at anytime by sending us a support ticket.




Can my friends or family members use my account?

No, if you want somebody else to enjoy the same fantastic offers and cashbacks that we provide, please refer them as your friend. You will receive £5 free cash from us for the referral.

No body is allowed to use YOUR account. If they purchase under a different name, we cannot provide support for these transactions and we will not process their enquiries, as the merchant may not make any payment for this.

Our relationship with our online partners is based on us monitoring our members, and we are accountable if any of our members misuse their accounts.




What are the different transaction status in my account?

The status displaying in your account indicates the stage your transaction is in.

Pending: The merchant has tracked your transaction but not yet validated it. Merchants, at first usually report a transaction as pending before they check your payment details, returns etc.

Approved: The merchant has approved the transaction and Cashback has been added to your account.

Reversed/Failed: The merchant has reported to us that they will not pay for this transaction (goods returned, payment failed etc). Sometimes merchants can reverse or fail transactions if their terms are not being complied with, or they suspect fraud. If you think a transaction has been failed by the merchant inadvertently, please submit a ticket with all the necessary details of the transaction. We will contact the merchant and ask them to investigate this transaction.

Paid: We have paid you the cashback through BACS.




How can I check my account balance?

Log in to our site and click on my account button on the top of every page to check your account.




What should I do if I have forgotten or lost my password?

Click on password help on the homepage, then simply enter your email-id and click on "Reset password" button under "FORGOT YOUR PASSWORD?" .We will immediately send a new password to your email address.




Can I have more than one Account?

Our terms and conditions clearly assert that an individual can have only one account. The online merchants who have partnered with us have done so under the explicit understanding that they will provide service to only one account per person registered with us.

Any violation of our terms and conditions in this regard will lead to suspension of the account without any prior notice.




Is my SimplyCashback.co.uk account totally free?

Absolutely, your membership to our SimplyCashback.co.uk site is free! We will not demand anything from you directly or indirectly for utilising our website. In fact, we will offer you a FREE bonus of £5.00 for becoming a member of our website. We have no plans to charge our customers in the future either.




Why should I login to SimplyCashback.co.uk site every time?

Once you are logged in to our SimplyCashback.co.uk site, you are automatically linked to our network of shops and services. You are then identified by our online partner retailers, and then tracking your purchase becomes possible.

If you are not logged into our SimplyCashback.co.uk site, your transaction will not be tracked by our partners and so they will not pay us commission and we cannot pay you any Cashback for that transaction.

Therefore, you must log in to our site every time you want to make a purchase and earn Cashback through us.




About links and tracking
Can I use SimplyCashback.co.uk links externally?

We offer cashback on the purchases you make from the online shops while linked through our SimplyCashback.co.uk site. Therefore, you cannot make use of our links externally and still expect to get cashback.




What if I complete my purchase offline?

You should complete the transaction wholly online, while you are logged into our site. If you finish the purchase over the phone or by any other means, the retailer may not be able to track the transaction and may even decline it.

To make sure you get the cashback, please login to our SimplyCashback.co.uk site and utilise our links to finish the purchase. We will not be able to do much about shops decisions regarding cashback payments, if you do not complete the transaction while logged on to our SimplyCashback.co.uk site.




How do I make sure that my purchase is tracked?

Once you are logged into our SimplyCashback.co.uk site, your links to our partner online shops are automatically tracked, which guarantees you of earning the cashback on all purchases you make.

You do not require any special settings or software on your system for this however, some basic steps make tracking better if followed.

1. It is compulsory before you make any purchase that you must log in to our www.simplycashback.co.uk and click on the links for the retailers from our site.

2. You must enable cookies on your browser; this is not difficult to do. Most computers and internet browsers under normal settings do have cookies always enabled.

3. Do remember our site is a cash back site, therefore, in order to ensure that your purchase is fully tracked you must finish your whole transaction in the same session. If you make the purchase over the phone or from other websites, you will not receive any cash back from SimplyCashback.co.uk.

4. In the event of your shopping on another online site, you must ensure that all cookies are cleared before you log on to our site. In some rare cases, it is also possible that other websites can plant cookies or software on your computer, which may lead to the commission being paid to them instead! (We have had only one or two incidents of these so far amidst tens of thousands of transactions).




How to enable Cookies in my browser?

To enable cookies, Please visit http://www.google.co.uk/cookies.html and follow the instructions given.




Cashback Questions
How do I earn my cashback?

We offer cashback on each and every purchase you make; this is dependent on the amount of commission paid to us by the online shops that are linked to our site.

Registration with us is completely free and we offer you a welcome bonus of £5 for registering. Initially, you will have to earn a minimum cashback amount of £25, which is the threshold limit; after which, the accumulated cashback will be sent to you through BACS.




When will the cashback show in my account?

Once the transaction is reported to us from the merchant where the purchase was made, the cashback will show in your account. Reporting normally takes from 24 hours to a week or two.

Merchants all have their own time scale for processing transactions and releasing the commission due to us. Some merchants process transactions in batches and report only once or twice a month, but this is quite unusual.

You can be assured that there will be little or no delay on our part in crediting your cashback, as soon as we receive the commission from the seller.




Is there a minimum purchase I need to make for getting cashback?

There is no minimum purchase that you need to make for receiving cashback. Cashback is credited to your account right from your first purchase onwards. However, you need to have reached the minimum threshold limit of £25 as cashback in your account.




Why is cashback failed or reversed?

This happens when our partner retailers have analyzed the sale/lead and decided not to pay us. This could be due to one of the following reasons:

1. You have returned the goods or cancelled the services during the returns period.

2. Your transaction was not fully completed online.

3. Your credit/debit card was rejected.

4. You did not satisfy the conditions of the merchant.

Only a few merchants have conditions. In these cases, we will describe the merchant description or put on view a "conditions" link where you can look at the conditions attached to the offer.

Please note that gaming and betting merchants can decline or fail transactions if they suspect the user has registered only to get the cashback and not play on their site.




How much cashback can I earn?

There is no limitation for the cashback you receive. The more you purchase through our SimplyCashback.co.uk site, the more you can earn. Sometimes you can earn cashback by taking free trials, applying for quotations etc.

Remember that you get £5 FREE cash, if you recommend your friends or family members to join SimplyCashback.co.uk site. They too will receive a welcome bonus of £5, as you did.




Will I earn cashback if I use a voucher code?

Of Course, we provide you the link and the codes on SimplyCashback.co.uk. Make use of the code as instructed. Please note that the merchants may not track transactions to SimplyCashback.co.uk, and therefore you may not be paid if you utilise any discount or voucher codes found elsewhere other than SimplyCashback.co.uk site.




Why is my cashback showing as pending?

Initially, after you make a purchase, our partner merchants confirm the transaction to us as "pending"; this will be the initial status of all your purchases until the merchant confirms it. The retailer will wait until the returns period is over to make sure the purchase was not returned, payment cleared etc.

They then report to us as "approved" which we will update in your account. Sometimes the transactions "fail" or "reverse" when people fail applications or return their products etc. Under these circumstances, we will also fail or reverse the cash back in your account. Please note our thousands of partner retailers have various timescales to approve transactions.

Retailers normally take between a few days to about 6 weeks or so in some cases to approve transactions. We make very little delays from our end in reporting.




What do I do if a purchase has been failed or reversed?

If your transaction shows as "failed" or "reversed" it means the merchant has failed the transaction and refused to pay the commission.

The common reasons for the merchants to fail transactions are:

1. Your order was not valid (i.e., invalid or incorrect details etc.)

2. The goods were returned/order cancelled during the returns period.

3. You did not adhere to the terms of the offer or purchase.

Please read the conditions and the merchant description carefully in our SimplyCashback.co.uk site before making a purchase. This is very vital for free offers and gambling merchants. Rarely, merchants fail transactions, if they suspect fraud or misuse.

If you suspect that the merchant may have failed the transaction inadvertently (which is quite rare), please submit a support ticket to us with the required details of the purchase (order number/reference number/membership number, date, product, price etc.) explaining why it could not have been failed.

We will immediately get in touch with the merchant and request them to probe. However, please note that the merchant's decision would be final under any circumstance.




Incorrect cashback
I think that the cashback showing in my account is incorrect.

It is highly unlikely that the cashback shown is incorrect, except that the merchant has not furnished the necessary details of the purchase. Some merchants may only pay commission on purchase amounts excluding VAT and some may not take in postage or delivery costs in the amount they use to calculate the commission on.

In order to pacify the customer some merchants will shell out a token amount such as 1 pound although this is uncommon. It is also possible that Merchants can also change their commission rates from time to time.

We update our site as soon as we are informed of these changes, so please check our site for the latest cashback rates, we display from time to time.




Why has a merchant's cashback rate changed?

In accordance with the changing market conditions, Merchants can also change their cashback rate and terms & conditions. As and when they change their terms & conditions, we update them on our SimplyCashback.co.uk site accordingly.

Always check out the latest terms on our cashback shopping directory for further clarifications.




Payment Questions
Why do I need to earn £25 for being paid?

In order to make it easy for us to serve you better, we have set £25 as the threshold limit. This enables us to offer you the best deals, reduce administration costs, cover the welcome bonus, promotions, marketing costs, etc.

Once you start making your purchases through our site, you will experience our true service in the form of your Cashback getting bigger and bigger. Moreover, you will realize that this limit is easily attainable.

Setting £25 as the threshold limit also stops people, who try to join repeatedly as members, just for the sake of welcome cashback bonus we offer.




How is my cashback amount paid?

Payments are sent through BACS. You also need to fill in your valid UK address so we may prevent people from outside the UK (mis)using our site.




When will my cashback be paid?

Cashback is usually paid to the members through BACS on or around the 7th of the succeeding month. To become eligible to get Cashback you must first accrue the threshold limit of £25; but if you prefer to accumulate it further and wait for it to grow, you can do so, provided you update your profile accordingly.




Missing Cashback
What should I do if my cashback is missing?

All you have to do is to send us your support request. Along with the support request, you have to furnish necessary details regarding your purchases such as order number, date, membership number, merchant etc. We will do the rest and keep you updated on the progress.




I have a missing cashback but do not have my purchase details or lost it. Would you still be able to chase up with the merchant?

You will understand that your purchase details are essential to track it with the merchant concerned and investigate why the cashback was not credited. It is not easy for the merchants to investigate or track your transaction. Therefore, they will not take any query from us, if we do not furnish details of the purchase.

At least, you need the minimum requisites such as the name of the merchant, product you bought, price, date, and order number/membership number/reference number.

Please keep the receipt or some paperwork safely, or search for the email they sent you when you purchased the product with the sale details. Sometimes, it will help to call the merchant and ask for the details, in case you have lost it.




 My cashback is not showing the reasons for missing cashback or unreported sales.

There are thousands of transactions happening everyday without any problems. We update accounts daily, as soon as we hear from the merchants.

If cashback is not displaying in your account, even after your purchase; it means it is either too early or the merchant has not reported to us yet. Sometimes, very rarely the transaction may not be tracked.

Some of the general reasons for purchases not being tracked are

1. Our member was not logged into our site. He would not have used our links to make purchases.

2. A member may not have cookies enabled in their browser or have some other security settings preventing the tracking.

3. The retailers will not pay if the purchase was completed over the phone, or by any other means, apart from utilising our links. The purchase should be made entirely online.

4. If merchants have issues with tracking links, we provide them with all the necessary details of the order. They will verify them and generally pay the cashback. Under these circumstances, we will do our best to help you in getting your cashback, by getting in touch with the relevant merchants.




When do I decide a cashback is missing?

You need not be too concerned if your cashback credit does not show up in your account within a day or two. Once a purchase is made through our site, the partner merchants will need to process the payment of commissions, and then forward the commission to us. Then within a day or two we will credit your account.

Due to the reason that some of the merchants process transactions in batches and report to us only a few times a month, there may be some delay in tracking the payment, so please wait for a week or two before deciding that the transaction has not been tracked.

If your account is not updated within this period and the cash back does not show, please send us a support ticket and furnish us with as much details as you can about the purchase (order number, date, membership number, merchant etc.) which will help our merchants to investigate quickly. We will chase up with the retailer concerned and do our best to get your cashback as soon as possible for the purchase.




Is there a time frame for reporting missing transactions?

Yes, as you will understand it is impossible to chase up any missing transactions that are too old. Therefore, if you have any missing transaction you must report this to us within 2 months. Simply submit a ticket to our helpdesk with all the relevant details of your transaction and we will chase it up with the merchant concerned.




General Questions
Is joining SimplyCashback.co.uk and availing its service free?

Certainly, our SimplyCashback.co.uk site is completely free to use and we will not charge you directly or indirectly anytime for using our website. We even offer you £5 as a welcome bonus.




How do I contact you?

Simply submit a ticket at our SimplyCashback.co.uk Help Desk. We will respond to your query within 24 hours on weekdays.




Who can be a member of SimplyCashback.co.uk?

Anyone who is a UK resident and over the age of 18 is entitled to become a member of SimplyCashback.co.uk.




Is your site SimplyCashback.co.uk safe and secure?

Yes absolutely, our site is entirely safe and protected so you need not have any concerns about this. As a policy, we do not seek information about your credit cards or bank accounts and you only need to provide bank details so we may pay you via BACS. Where we collect bank details is secure socket layer (SSL) encrypted area.

We are registered under the Data Protection Act 1998 and are bound by its regulations. For whatever information you do furnish us with, we make sure that the data is handled carefully and will never be shared with anybody, except under orders in accordance with the law.




How do you deal with fraud or misuse?

Please note that this site is open only for people residing in the UK who are aged over 18. Only one account is allowed per person. We are provided with reliable security systems for detecting misuse or suspicious activities.

If we track anyone violating our Terms and Conditions in anyway, the account of the member will be suspended without any prior notice and no cashback will be paid to them.

In most cases, our systems will automatically suspend members, found to be involved in suspicious activities. Please understand that we have to do this to protect the interest of our members and our online merchant partners.




Do you need my credit card or financial details?

We will never seek any of your credit card or financial details, since we do not take any payments from you. You only need to provide your valid address to ensure you reside in the UK.

However, we require your BACS details to pay you. After clicking on the retailer's link on our SimplyCashback.co.uk site, you will leave our site and make your purchase directly from the retailer.




Would it be cheaper to buy directly from the retailers?

You pay the same price either way, but if you use a special offer or voucher code on our website for purchasing goods, you may find it cheaper than buying directly from the retailers.

Retailers never ask you to pay additional charges for shopping through our site. We give you the latest offers, exclusive deals, and fabulous Discount voucher codes besides EXTRA cashback.

We will negotiate more cashback and cheaper deals with the retailers, as the purchasing power of our members grow. Hence, while you do online shopping with us, you get even better prices along with EXTRA cashback.




How can you give away free cash? What is the catch?

There is absolutely NO catch! Online retailers pay commission to websites for introducing customers. We share this commission with you, paying it in the form of cashback; instead of keeping it for ourselves, as most websites and shopping directories do. Remember, you will not be charged either by us or by the retailer for using the links on our SimplyCashback.co.uk site.




I sent a ticket but you haven't replied to me, why?

We reply to every ticket submitted to our helpdesk within 24 working hours. If you have not received a reply within this time please check your spam folder. Also please add support@simplycashback.co.uk to your contact list to ensure you get our replies.




Deal of the Week

-   Sale + Extra Cashback...   up to £32.50 Cashback

TalkTalk's Flash Sale is online now. Save on great deals contracts from £18.95 per month until 2nd Nov. Topped off with Extra Cashback on Fast Broadband and Faster Fibre until midnight 24th Oct.

[x] dismiss